Frequently Asked Questions
sebghat
August 24, 2026Q: Do I need to pay for return shipping?
sebghat
August 24, 2026If the return is due to our error (wrong or damaged item), we cover return shipping costs.
hakimi
August 24, 2026Q: Can I exchange a product if I ordered the wrong item?
naqib
August 24, 2026Yes, unopened items can be exchanged within 7 days of delivery. Please keep the original packaging.
hamed
August 24, 2026Q: What is your return policy if a product arrives damaged?
sebghat
August 24, 2026If your order arrives damaged, contact us within 48 hours with photos and we will replace it free of charge.